If the order has already shipped, or cannot be located in the shipping containers, will not be responsible for any additional costs added to correct the order. Thanks for your understandingįor wigs, accessories and other ready shipping items, we usually send after 1-3 days after your purchase, we will give our best efforts to locate the package and make any necessary changes. And orders cannot be canceled after 3 business days. Orders canceled after 24 hours are subject to a handling fee equaling 50% of the item price. Cause Our dressmaker will start customizing the dress for you within 24 hours after receiving your payment. In the event that a mistake has been made on a processed order, pls email us in 24 hours after your submitting, Order Cancellations or Changing only works in this time frame. We will send a confirmation email after you placed an order.
The refunds will be returned back to you in 3 days after we accept your return request, the refund will be returned back to your account after 24 hours after we proceed the refunds.Īll costumes from CrazeCosplay made in your own size, pls check your order carefully before submitting. Buyers are responsible for returning the items in their original conditions within 2 weeks of delivery of items at their own expense through registered mails with the online delivery tracking number.ģ. Please be noted that only the listing price excluding shipping fees would be refunded.Ģ.The item that smells of cigarette smoke or perfume.The item that have been used or washed.(this only provide for people who choice customize the size, people email us the measurements will not available for this policy)įollowing Items Excluded From Returning or Exchanging,
BRAVE MERIDA OUTFIT FREE
We do NOT accept refunds and exchange for the item we didn't make wrong, but if the size is really different from your measurements, we will make a new one free for the wrong parts. Especially for Wrong size costumes, once confirmed the error occurred in our side, we will make a new one free (the 1-2 inches difference will be acceptable and 1-2 inches difference is normal) if this caused by the wrong measurements customer provided, CrazeCosplay are not responsible for this, if the customer wants to order a new one, we can offer the best discount for the new order, in this situation if size revision needed, customers should send the costume back to us at their own cost and we will charge buyers for the revision at cost. We can arrange a new shipment of the missing items for free.
If regrettably, you find our costume(es) have the following issues that could not meet your requirements, you have the right to return the costume(es) to get a refund. Your satisfaction is the most important thing we continuously pursue. It is our great honor that you choose our site for your cosplay costume. Room 1714, 17th Floor, Xinkai Square,Baohua Gongye Ave, Nanhai District, Foshan, Guangdong Province, China 528000 Tel: +1 (779) 379-9892 (English Support, Accept SMS contact, Customer service: Customer Service Hours: Monday - Saturday 9:00 a.m. Most Orders(Except the custom-made costumes) will be Processing in 5-15 business days.ĭuring Halloween time, the time maybe around 20 working days due to the heavy workload that time.Įmail: +86 132-4751-7307 (Business cooperation) Rush Express(3-5 Business Days+Process Time) Shipping price : $29.99Ģ.Rest of world(countries not included in the above).Free Shipping(7-20 Business Days) Shipping price : $0.Expited (5-10 Business Days) Shipping price : $9.90.Total Delivery Date = Processing Date (5-15 days) + Shipping Date (depends on the Delivery Method you prefer to use on your order) Shipping Policies Item 1.If you are one of these countries below, there are two shipping policies:Īustralia, Austria, Belarus, Belgium, Bulgaria, Canada, Croatia, Czechia, Denmark, Estonia, France, Georgia, Germany, Gibraltar, Greece, Hong Kong SAR, Hungary, Indonesia, Ireland, Italy, Japan, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Macao SAR, Malaysia, Mayotte, Moldova, Myanmar (Burma), Netherlands, New Zealand, Norway, Philippines, Portugal, Romania, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, United States, Vietnam, Cambodia, Mongolia, Malta, Réunion
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